Bill Pay User Agreement & Disclosure
(rev. 08-15-2007)
Terms We Use
Corning Credit Union - Your financial institution offering the Bill Pay
Service. Corning Credit Union will answer questions and provide assistance regarding the
Bill Pay program.
Bill Pay Account - The Share Draft Checking Account you designate for
use with the Bill Pay Service.
Bill Payment Processor - The entity which has contracted with Corning
Credit Union to effectively provide the Bill Pay Service on the Credit Union's behalf. The
Bill Payment Processor will process the Bill Pay transactions. Our Bill Payment Processor is
Metavante, a major provider of Bill Payment Services. However, Corning Credit Union, at its
sole discretion, reserves the right to change Bill Payment Service providers at any time.
User - The Corning Credit Union member who enrolls for the Bill Pay
Service, a joint member on the account, or anyone authorized by the member to use the account.
Payees - Merchants or other parties the User is paying with the Bill
Pay Service.
Send On Date - The date the Bill Payment Processor begins
processing the payment.
Electronic Consent to Receive Disclosures:
In order to enroll for and use Bill Pay Service, you must consent to receive and
accept these terms, conditions, and disclosures in electronic format. If you do not consent
to receive these terms, conditions, and disclosures in electronic format, you will not be
able to use Bill Pay Service. Your consent to receive and accept these terms,
conditions, and disclosures electronically applies only to the Bill Pay Service.
In order to use Bill Pay Service and view and retain a copy of the terms, conditions,
and disclosures, you understand that you must have a computer equipped with at least: a
browser with 128-bit encryption and either a printer or a disk drive or other electronic
storage device.
The Credit Union may, from time to time, contact you electronically regarding
Bill Pay Service at the email address on file at the Credit Union. You
must provide us with timely updates to your email address. If you wish to update
your email address, you may do so on the Credit Union's Home Banking website
after logging into your Home Banking Account.
By clicking on the "I Agree" button: (1) you acknowledge
that you have software and equipment that satisfies the above requirements; (2) you
consent to receive the terms, conditions, and disclosures related to the
Bill Pay Service electronically; and (3) you acknowledge that you have received
an electronic version of the terms, conditions, and disclosures related to the
Bill Pay Service and agree to be bound by the terms and conditions
contained therein. You understand that you will be unable to proceed if you do
not click on this button.
You may receive a free paper copy of these terms, conditions, and disclosures
by calling 607-962-3144 or 800-677-8506, or such other number as the Credit
Union may specify from time to time.
If you wish to withdraw your consent to receive the terms, conditions, and
disclosures related to Bill Pay Services electronically, you may do so
by terminating your Bill Pay Service. You must call us to terminate your
Bill Pay Service. You will not be charged a fee to terminate your
Bill Pay Service.
In the event a change to this Agreement, the terms and conditions of your
Bill Pay Service, the disclosures or notices associated with Bill
Pay Service, or the products, services, or transactions available while using
Bill Pay Service requires prior notice to you, we may notify you by email,
at the public email address you have provided, of the new or different terms
and conditions, or will provide you with a link within such email, or on or
near the Home Banking login page where you may view the new or different terms
and conditions on a website. Any such notice will be deemed received when made
available to you at the address you have provided, or, if posted on the Home
Banking login page, after you log in to your account. If you continue to use
Bill Pay Service after the effective date of such notice, your continued
use of Bill Pay Service constitutes acceptance of the changes and an
agreement to be bound by these terms, as amended. If you do not agree to the
changes, you agree to discontinue your use of Bill Pay Service.
Enrollment Eligibility
You must be a member of Corning Credit Union in good standing to enroll in and
use the Bill Pay Service. Corning Credit Union will review all
applications received and reserves the right to refuse or terminate the
service to any member who is not currently in good standing.
Payment Processing
The User must select a Send On Date when scheduling payments. The Send On Date
must be a business day and may not be a Saturday, Sunday, or a Federal Reserve
Board recognized holiday (a "Holiday"). On the Send On Date, the Bill Payment
Processor will begin processing the payments. Payments entered into the payment
system by 3:00 p.m. CST/CDT on the current Send On Date will be processed in
that day's processing cycle. Any payment received after the cutoff time will
be processed in the next available business day cycle. Payees named within the
Corning Credit Union's online Bill Pay database will be sent their payment via
the Automated Clearing House (ACH) Network.
Generally, ACH payments are received by the Payee within two (2) business days
after the payment is sent. Payees not named within the Corning Credit Union's
online Bill Pay database will be sent their payment by paper check. Corning
Credit Union is not responsible for postal or ACH delays, Payees' processing
delays, or delays resulting from incorrect or invalid Payee or Account number
information as supplied and keyed by the User and will not be liable for any
Payee-imposed late fees or other costs incurred or damages suffered by the
User due to such delays.
Restrictions on Payment Amounts
Payments are limited to a minimum payment amount of $1.00 and a maximum
payment amount of $10,000.00 per transaction and an aggregate payment of
$20,000.00 per day.
Canceling Payments
You can cancel a scheduled payment from your Bill Pay Account before the
Send On Date without charge by deleting the payment. On or after the
Send On Date, you may contact Corning Credit Union at
607-962-3144 or 800-677-8506, then press 4# to request a stop payment on check
(paper draft) payments. A stop payment fee of $20.00 will
apply.
Insufficient Funds (NSF) Collection
For check payments greater than or equal to $500.00, the ACH debit will not
be resent if the initial debit was returned NSF. Metavante will automatically place
a stop payment on the check.
Metavante continues for a total of 3 times to attempt collection of electronic payments, checks under $500.00, or
checks over $500.00 that have already cleared.
If the User originates a payment request which would result in an insufficient balance in the
Bill Pay Account at the time that Corning Credit Union or the Bill Payment Processor attempts
to make the withdrawal from the account, and that payment has been paid by Corning Credit Union or
the Bill Payment Processor, Corning Credit Union will assess a $20.00 non-sufficient funds fee for
each such payment.
If there are insufficient funds when a withdrawal is
attempted, the User's Bill Pay Service will be blocked for five (5) business
days. If the Bill Pay Processor is unable to collect unpaid funds, the User's
Bill Pay Service will remain blocked. Any payment(s) scheduled for payment during the block period
will not be paid. The User will be responsible for either rescheduling those
payments once the block is removed or making alternative payment arrangements.
For any entries paid by Corning Credit Union or the Bill Payment Processor
which cannot be collected from the Bill Pay Account due to insufficient funds,
the Bill Payment Processor will first attempt
to collect the amount owed from the owners of the applicable Bill Pay Account.
If that is unsuccessful, the Bill Payment Processor may submit to a collection
agency any insufficient funds items that it is unable to collect from such owners.
Please be aware that items sent to a collection agency might adversely affect
a User's credit history. If a User has insufficient funds occurrences on six
separate days within a rolling twelve (12) month period, the User will be
prohibited from participating in the Bill Pay Service and will not
have the ability to reenroll. As described above, Corning Credit Union will
charge a $20.00 Stop Payment fee for check (paper draft) payments if a payment is
canceled on or after the Send On Date.
Termination of Service
If you have not used the Bill Pay Service to pay a bill within 120 days,
the Bill Pay Service will be canceled. You may reenroll for Bill Pay Service at any time.
Prohibited Payments
You may not use the Bill Pay Service to make the following types of
payments:
- Tax payments
- Court ordered payments
- Payments to Payees outside of the United States or its possessions/territories
- Payments for illegal goods or services
- Payments to "Cash." Any payments made to a Payee with the name
"Cash" will be canceled. If a User makes a payment to a Payee with the name of "Cash," the payment will not be processed and an email notification will be sent to the email address that is on file for the Bill Pay User.
Governing Law
This Agreement is governed by and construed in accordance with the laws of
the state of New York, without regard to conflicts of law principles.
Account Statements
You will receive a monthly account statement for your
account, showing, among other things, your Bill Pay Service
transactions. If there has been no activity in your account for at least three
months, you will receive a statement on a quarterly basis.
Corning Credit Union Liability For Failure To Make Transfers
We will be responsible for your actual losses if they were directly caused by
our failure to:
- Complete an Electronic Funds Transfer as properly requested
- Cancel an Electronic Funds Transfer as properly requested
However, we will not be responsible for your losses if:
- Through no fault of ours, you did not have enough money in your account to
make the transaction
- Through no fault of ours, the transaction would have caused you to exceed
your available credit
- The money in your account was attached, subject to legal process, or was
blocked in some other way
- You knew there was a technical malfunction in the Bill Pay Service
and you used it anyway
- You were trying to defraud us
- Circumstances beyond our control such as interruptions to Internet service or
access to the CCU website or a natural disaster such as a flood
or fire prevented the transaction from taking effect.
If Unauthorized Use Of Your
Account Occurs
If you believe that someone has transferred or may transfer money from your
account without your permission, call 607-962-3144 or 800-677-8506, then press
4# for a Member Service Representative, or write
us at Corning Credit Union, One Credit Union Plaza, PO Box 1450,
Corning, NY 14830-1050.
Your Liability For Unauthorized Transfers
Since you utilize the Bill Pay Service through Home Banking, notify us immediately
if you believe your Home Banking password has been lost or stolen. Telephoning
is the best way of minimizing your possible losses. If you notify us within
two business days, you can lose no more than $50 if someone used your Home
Banking password without your permission. IF YOU DO NOT notify us within two
business days after you learn of the loss or theft of your password, and we can prove we could have stopped someone from using your password without your
permission if you had told us, you could lose as much as $500.
Also, if your statement shows transfers or payments that you did not make,
notify us immediately. If you do not notify us within sixty days after the statement
was mailed to you, you will not get back any money you lost after the sixty
days if we can prove that we could have stopped someone from making the transfer
if you had told us in time.
If an extenuating circumstance, such as a long trip or hospital stay, kept you from notifying
us, we will extend the time periods.
In Case of Errors or Questions About Electronic Transfers
Call us at 607-962-3144 or 800-677-8506 or write us at Corning
Credit Union, One Credit Union Plaza, PO Box 1450, Corning, NY 14830-1050, as
soon as you can if you think your periodic account statement or receipt is
wrong or if you need more information about a transfer listed on the statement
or receipt. We must hear from you no later than 60 days after we sent the FIRST
statement on which the problem or error appeared.
- Tell us your name and member account number.
- Describe the error or the transfer you are unsure about, and explain
as clearly as you can why you believe it is an error or why you need more
information.
- Tell us the dollar amount of the suspected error.
If you tell us verbally, we may require that you send us your complaint or
question in writing within 10 business days.
We will tell you the results of our investigation within 10 business days
after we hear from you and will correct any error promptly. If we need more
time, however, we may take up to 45 calendar days to investigate your complaint
or question. If we decide to do this, we will credit your account within
10 business days for the amount you think is in error, so that you will have
use of the money during the time it takes us to complete our investigation.
If we ask you to put your complaint or question in writing and we do not receive
it within 10 business days, we may not credit your account.
The 10 business day period discussed above becomes 20 business days if the
notice of error involves a transfer to or from the account within 30 days
after the first deposit to the account.
We will tell you the results within 3 business days of the completion of our
investigation. If we decide that there was no error, we will send you a written
explanation. You may ask for copies of the documents that we used in our
investigation.
Business Days
Business days for the purposes of the Bill Pay Service only are Monday
through Friday, except for Federal Reserve Board recognized holidays.
Change in Terms
Corning Credit Union may change the terms of the Bill Pay Service,
including the fees, at any time. Corning Credit Union will give the prime
member on the applicable Bill Pay Account notice of any such change as
required by applicable law or regulation.
Termination
If you have not used the Bill Pay Service to pay a bill within 120
days, your Bill Pay Service will be canceled. You may contact us if
you wish to reenroll.
In addition to the reasons described above which permit Corning Credit Union
to terminate your Bill Pay Service, the Credit Union may terminate
your Bill Pay Service with or without cause at any time. Corning
Credit Union will try to notify you in advance but is not obligated to
do so. Any owner of the applicable Bill Pay Account may terminate
Bill Pay Service as to that account on ten (10) days prior written notice
to Corning Credit Union but any payment(s) already scheduled will be made
and will not be subject to such termination.
ELECTRONIC BILL PAYMENT AUTHORIZATION AGREEMENT
I hereby authorize Corning Credit Union to process and post Electronic
Bill Paying transactions generated by me or the Joint Member(s)/Owner(s) of
my account in accordance with the terms and conditions stated within the
above disclosure.
I realize that it is my responsibility to read and understand the functions of
the Bill Pay Service as provided to me online. I hereby agree to review
the online instructions prior to using Corning Credit Union's Bill Pay Service.
I further understand that I am responsible for any loss that I may incur due
to the lack of sufficient funds in my Bill Pay Account which would prevent
the withdrawal of funds from my Account to pay scheduled bills.
This Agreement is governed by the requirements of the Electronic Funds Transfer
Act (EFTA), as implemented through Regulation E and New York State law. I
hereby acknowledge the receipt of the Electronic Fund Transfer Disclosure
Statement as provided to and accepted by me when establishing my membership
with Corning Credit Union and again when applying for Home Banking. I realize
that a hard copy of Regulation E is mailed to me annually and that I can review
the Corning Credit Union's Electronic Fund Transfer Disclosure Statement at
any time by clicking the "Disclosure" link located at the bottom of each page on
Corning Credit Union's website at www.corningcu.org.
