Technical Support
Please click the following links for assistance:
Supported Internet Browsers / Operating Systems
CCU's website and Home Banking service are best viewed using the browsers listed below. Home Banking has been
tested on all these browsers and all use 128-bit encryption, which is required when accessing secure pages. Home
Banking may work on other browsers; however, using a browser other than what is listed below may prevent you
from taking full advantage of all the features of the site.
| Operating System (OS) |
Microsoft Internet Explorer |
Netscape |
Firefox 1.0 |
AOL |
Mac Browser |
Windows 2000 |
Version 6.0 or newer |
Version 7.0 or newer |
Version 1.0 or newer |
AOL Explorer 1.1
or newer
or
AOL 9.0 or newer |
n/a |
| Windows XP |
IE 6.0 or newer |
Version 7.0 or newer |
Version 1.0 or newer |
AOL Explorer 1.1
or newer
or
AOL 9.0 or newer |
n/a |
| Mac OS X 10.2-10.2.8 |
n/a |
n/a |
n/a |
n/a |
Safari 1.0 |
| Mac OS X 10.3.9 |
n/a |
n/a |
n/a |
n/a |
Safari 1.3 |
Don't know which browser and/or version you are currently using?
Click for help
- At the top of the browser window, click Help
- Select About [browser name]
- A window will appear displaying the browser and version you are using
Clearing Cookies and Cache
It is important that you clear old cookies and cache periodically from the browser
for Home Banking and Bill Pay to work properly. The instructions below will help you through the process of clearing
old cookies and cache from your browser.
For instructions specific to your browser, click on the browser below that you are currently using:
Internet Explorer 6.x
- Click on Tools, Internet Options
- In the GENERAL tab, click on the DELETE COOKIES button
- Click OK to Delete all cookies in "Temporary Internet Files folders?" box
- Click OK to close Internet Properties window
Internet Explorer 7.x
- Click on Tools, Internet Options
- In the GENERAL tab, click the DELETE button in the "Browsing
History" section
- Click DELETE FILES in the "Temporary Internet Files" section
- Click DELETE COOKIES in the "Cookies" section
- Click CLOSE
Netscape 7.x
- Click Edit, View, Preferences, Advanced, Cache
- Click Delete Memory Cache and Delete Disk Cache
Netscape 8.x
- Click Edit, Preferences, Privacy and Security, Cookies, and click on Manage Cookies
- Select all Cookies found and click on Remove Cookies
FireFox 1.x
- Click Tools and select Privacy
- Select the Cookies tab and click on "Clear Cookies Now" button
- Select the Cache tab and click on "Clear Cache Now" button
- Click OK
FireFox 2.x
- Click Tools and select Privacy
- Click the "Show Cookies" button
- Click the "Remove All Cookies" button
- Click OK
AOL Explorer 1.x
- Select Security, then Select Footprints to Clear
- Check Browsing History, Cookies, and Browser Cache
- Click "Clear Selected Footprints" button
- Click "Clear Footprints" button
- Click OK
AOL 9.x
- Click on Tools, Internet Options
- In the GENERAL tab click on the DELETE COOKIES button
- Click OK to Delete all cookies in "Temporary Internet Files folders?" box
- Click OK to close Internet Properties window
Safari
To Delete Cache
- From the menu bar, click/select the Safari menu
- Select "Empty Cache"
- Click the "Empty" button
To Delete Cookies
- From the menu bar, click/select the Safari Menu
- Select "Preferences"
- Click the "Security" tab
- In the Accept Cookies section, click on the "Show Cookies' button
- Select "Remove All" of the Cookies
- Click the "Done" button
Pop-up Blockers
Within Home Banking, the Bill Pay and Check Reorder services open in a new window called
a Pop-up Window. If you have enabled a Pop-up Blocker, the Credit Union's URL address will need to be added to "allow
pop-up from this site." Below you will find some basic instructions for different Pop-up Blocker services.
Please keep in mind if you have installed any browser toolbars, such as Google or Yahoo, you will need to add the
Credit Union's URL address to the "allow pop-up from this site" option as well as your general browser, such as
Internet Explorer, Netscape, etc.
Select the browser and/or toolbar below that you are currently using for instructions:
Internet Explorer Browser
- Microsoft's popup blocker built in to Internet Explorer
- Click on TOOLS, INTERNET OPTIONS, PRIVACY tab, SETTINGS & key in hb.corningcu.org within the address
of website to allow
- Click CLOSE and then click OK
OR
- If you are using this popup blocker and the page is blocked, many times it will indicate that the site
has been blocked below the address bar (the place you type the Web address). If you click on the block
notification, you can then choose the option to allow pop-ups from this site.
Firefox (Mozilla) Browser
To allow our site:
- Click TOOLS and then OPTIONS
- Click ALLOWED SITES next to the Block Popup Windows
- Add the site https://hb.corningcu.org and click ALLOW and click OK and then OK once more
after the window closes and is back to your Web features box.
Google Toolbar
The easiest thing to do to allow our site is the following:
- Hold down the CTRL (control) key and click on the Bill Pay link. The CTRL key needs to stay depressed
for a couple seconds after clicking on the link. This will allow the page to load.
OR
- You can choose the button to allow pop-ups before clicking on Bill Pay. You then need to turn it back on
by clicking on the icon once again to block future pop-ups.
Yahoo! Toolbar
Option 1: Add the source of the pop-up window to your Allowed List
by doing the following:
- Click the Pop-Up Blocker menu
- Select "Always Allow Pop-Ups From..." (IGNORE the arrow pointing to enable the pop-up blocker.)
- Use the arrow that points to always allow pop-ups from. Select the site from the "Sources of Recently
Blocked Pop-Ups" list
- Click "Allow"
This will allow all pop-ups from this web site to appear without further action
Option 2: Press and hold the CTRL key while clicking a link.
This will override the pop-up blocker just for that one click and allow any pop-up
windows resulting from the click to appear. You will have to hold down the CTRL key before clicking the link
every time you click on a link that is currently being blocked.
Option 3: Turn off pop-up blocker by clicking the pop-up blocker
menu and unchecking "Enable Pop-Up Blocker."
This will allow all pop-up windows to appear. If you have done this and the pop-up is
still being blocked, it is not being blocked by Yahoo! Pop-up Blocker. Please check the settings on the other pop-up
blockers installed on your system. You can turn the Pop-Up Blocker back on by selecting "Enable Pop-Up Blocker"
again so that it has a checkmark.
Downloading to Financial Software
Following are links to FAQs provided directly by the finance software providers:
Quicken Data Format FAQs
MSN Money FAQs
Importing to Quicken or Money
Click for help
- Log into your account and select the history that you wish to Export
- Scroll to the bottom of the screen and select the Download Format from the drop down box
- A screen will appear asking if you would like to open or save the file to your computer, select SAVE and
name your file
- Open Quicken or Money
- Select File and Import
- Select the file that you just saved
- Click Import
Time Out Error
If you receive a message that your "session has timed out" after logging in to Home
Banking, the following steps will resolve this error.
For instructions specific to your browser, click on the browser below that you are currently using:
Internet Explorer 6.x
- Clear Cookies and Temporary Files
- Click on Tools, Internet Options
- In the GENERAL tab click on the DELETE COOKIES button
- Click OK to Delete all cookies in "Temporary Internet Files folders?" box
- Click OK to close Internet Properties window
- Reset Security Settings to Medium for Internet
- Click on Tools, Internet Options
- In the SECURITY tab, click on the Globe (Internet)
- Click on the CUSTOM LEVEL. button
- In the Reset Custom Settings area select Medium and click the RESET button
- Add CCU as a Trusted Site
- Click on Tools, Internet Options
- In the SECURITY tab, click on the Green Circle with the checkmark (Trusted Sites)
- Click on the SITES button
- In the text box "Add this Web site." type https://hb.corningcu.org and then click on the ADD button
- Click OK
- Add CCU as an Approved Site under the Content Advisor Option
If you have enabled the Content Advisor option within Internet Explorer (action button will display DISABLE),
we have found that adding the Credit Union as an approved site helps eliminate login problems with Home Banking.
- Click on Tools, Internet Options
- In the CONTENT tab, under the Content Advisor area you will see a button that displays ENABLE
(if the service has not been enabled) and DISABLE (if the service has been enabled)
- If the button reads ENABLE, you do not have the service enabled and will not need to add CCU as an
approved site.
- If the button reads DISABLE, the Content Advisor has been enabled; proceed with the following steps
to add CCU as an approved site.
- Click on the DISABLE button, you may be asked to enter a password - this is a password that you have
assigned for making changes to the Content Advisor option
- Select APPROVE SITES tab, add www.corningcu.org and https://hb.corningcu.org
- Once you have processed the steps listed above, close out your browser window session, then open a new
session and log into Home Banking. If you are still experiencing problems, contact us at 607-962-3144 or
800-677-8506, then press 4# for a Member Service Representative, Monday through Thursday 9:00 p.m. - 7:00 p.m., Friday 9:00 a.m.
- 4:45 p.m., and Saturday 9:00 a.m. - 3:00 p.m. (ET).
Internet Explorer 7.x
- Clear Cookies and Temporary Files
- Click on Tools, Internet Options
- In the GENERAL tab click the DELETE button in the "Browsing History" section
- Click DELETE FILES in the "Temporary Internet Files" section
- Click DELETE COOKIES in the "Cookies" section
- Click CLOSE
- Reset Security Settings to Medium for Internet
- Click on Tools, Internet Options
- In the SECURITY tab, click on the Globe (Internet)
- Click on the CUSTOM LEVEL. button
- In the Reset Custom Settings area select Medium and click the RESET button
- Add CCU as a Trusted Site
- Click on Tools, Internet Options
- In the SECURITY tab, click on the green checkmark (Trusted Sites)
- Click on the SITES button
- In the text box "Add this Web site." type https://hb.corningcu.org and then click on
the ADD button
- Click OK
- Add CCU as an Approved Site under the Content Advisor Option
If you have enabled the Content Advisor option within Internet Explorer (action button will display DISABLE),
we have found that adding the Credit Union as an approved site helps eliminate login problems with Home Banking.
- Click on Tools, Internet Options
- In the CONTENT tab, under the Content Advisor area you will see a button that displays ENABLE (if
the service has not been enabled) and DISABLE (if the service has been enabled)
- If the button reads ENABLE, you do not have the service enabled and will not need to add CCU as an
approved site.
- If the button reads DISABLE, the Content Advisor has been enabled; proceed with the following steps
to add CCU as an approved site.
- Click on the DISABLE button, you may be asked to enter a password - this is a password that you have
assigned for making changes to the Content Advisor option
- Select APPROVE SITES tab, add www.corningcu.org and https://hb.corningcu.org
- Once you have processed the steps listed above, close out your browser window session, then open a new
session and log into Home Banking. If you are still experiencing problems, contact us at 607-962-3144 or
800-677-8506, then press 4# for a Member Service Representative, Monday through Thursday 9:00 p.m. - 7:00 p.m., Friday 9:00 a.m.
- 4:45 p.m., and Saturday 9:00 a.m. - 3:00 p.m. (ET).
Screen Goes Blank After Logging In
Scenario: After clicking the LOGIN button, the left-hand side of the screen goes blank
and the login page just sits there. Generally this is caused by the browser setting being set at HIGH for the
Internet. Below are instructions on changing the browser's security settings.
Please note - if you are using a computer at work that is controlled by a Network Administrator, you will need
to contact your Network Administrator for assistance.
For instructions specific to your browser, click on the browser below that you are currently using:
Internet Explorer 6.x
- Click on Tools, Internet Options
- In the SECURITY tab, click on the Globe (Internet)
- Click on the CUSTOM LEVEL. button
- In the Reset Custom Settings area select Medium and click the RESET button
Once you have processed the steps listed above, close out your browser window session, then open a new
session and log into Home Banking. If you are still experiencing problems, contact us at 607-962-3144 or
800-677-8506, then press 4# for a Member Service Representative, Monday through Thursday 9:00 p.m. - 7:00 p.m., Friday 9:00 a.m.
- 4:45 p.m., and Saturday 9:00 a.m. - 3:00 p.m. (ET).
Internet Explorer 7.x
- Click on Tools, Internet Options
- In the SECURITY tab, click on the Globe (Internet)
- Click on the CUSTOM LEVEL. button
- In the Reset Custom Settings area select Medium and click the RESET button
Once you have processed the steps listed above, close out your browser window session, then open a new
session and log into Home Banking. If you are still experiencing problems, contact us at 607-962-3144 or
800-677-8506, then press 4# for a Member Service Representative, Monday through Thursday 9:00 p.m. - 7:00 p.m., Friday 9:00 a.m.
- 4:45 p.m., and Saturday 9:00 a.m. - 3:00 p.m. (ET).
Screen displays "NULL"
This is generally caused by the browser not having enough space to store Cookies
and Temporary Internet Files. You will need to clear your Cookies and Temporary Internet Files.
For instructions specific to your browser, click on the browser below that you are currently using:
Internet Explorer 6.x
- Click on Tools, Internet Options
- In the GENERAL tab, click on the DELETE COOKIES button
- Click OK to Delete all cookies in "Temporary Internet Files folders?" box
- Click OK to close Internet Properties window
Internet Explorer 7.x
- Click on Tools, Internet Options
- In the GENERAL tab, click the DELETE button in the "Browsing
History" section
- Click DELETE FILES in the "Temporary Internet Files" section
- Click DELETE COOKIES in the "Cookies" section
- Click CLOSE
Netscape 7.x
- Click Edit, View, Preferences, Advanced, Cache
- Click Delete Memory Cache and Delete Disk Cache
Netscape 8.x
- Click Edit, Preferences, Privacy and Security, Cookies, and click on Manage Cookies
- Select all Cookies found and click on Remove Cookies
FireFox 1.x
- Click Tools and select Privacy
- Select the Cookies tab and click on "Clear Cookies Now" button
- Select the Cache tab and click on "Clear Cache Now" button
- Click OK
FireFox 2.x
- Click Tools and select Privacy
- Click the "Show Cookies" button
- Click the "Remove All Cookies" button
- Click OK
AOL Explorer 1.x
- Select Security, then Select Footprints to Clear
- Check Browsing History, Cookies, and Browser Cache
- Click "Clear Selected Footprints" button
- Click "Clear Footprints" button
- Click OK
AOL 9.x
- Click on Tools, Internet Options
- In the GENERAL tab click on the DELETE COOKIES button
- Click OK to Delete all cookies in "Temporary Internet Files folders?" box
- Click OK to close Internet Properties window
Safari
To Delete Cache
- From the menu bar, click/select the Safari menu
- Select "Empty Cache"
- Click the "Empty" button
To Delete Cookies
- From the menu bar, click/select the Safari Menu
- Select "Preferences"
- Click the "Security" tab
- In the Accept Cookies section, click on the "Show Cookies' button
- Select "Remove All" of the Cookies
- Click the "Done" button
When you click on a link to a third party website, you will leave our website. Corning Credit
Union has no responsibility for or control over the content of those websites. Corning Credit
Union cannot ensure that the content of those websites will remain accurate and secure.
