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Fraud Prevention Resources

At Corning Credit Union, we take every precaution to protect your personal information, and with data breaches continuing to be a significant issue, we want to help you protect yourself, too.

There are several things you can do to protect yourself.

  • Monitor your accounts: Visa’s Zero Liability Policy protects you from unauthorized use of your Visa® credit or debit card when you notify us of the fraudulent charges. Make sure to regularly monitor your account(s) for suspicious activity and contact us immediately if you notice anything unusual. Using your Visa debit card and choosing to process the transaction as credit gives you all the security protections of a Visa transaction.

  • Notify us if your card or PIN has been lost or stolen: contact us immediately if you believe your Visa credit or debit (CU-Extra, X-treme or ATM) card or PIN has been lost or stolen. We have 24/7 phone support for your cards.

  • Contact us for assistance if you are concerned about a data breach: If you believe that your card may have been involved in a data breach, please contact us for assistance.

  • Always sign the back of your cards upon receiving them: Your card is not valid unless signed. Merchants may check for your signature on the back of the card and compare it with your signed receipt to make sure they match. A signed card could possibly deter someone from using the card if it's been lost or stolen.

  • Enroll your CCU credit and debit cards in our text messaging fraud alert service: If we detect any unusual transactions on your card(s), we’ll send you a text message asking you if the transaction is yours and provide you with simple instructions for how to respond.
    • Log into eBranch online banking
    • Hover over “Other Services” in the navigation and click on “Card Fraud Alerts” in the submenu
    • Follow the on-screen instructions (you will need to enroll each of your cards for this service)

    • Please note: You may still receive a call from a fraud specialist to verify activity on your CCU credit or debit cards.

  • Sign up for eBranch email alerts: These alerts notify you when purchases are made using your CCU credit or debit card.
    • Log into eBranch online banking
    • Choose “eServices” from the navigation
    • Select “eAlerts” from the submenu
    • Click the orange “Add eAlert” button
    • Select Debit / Check Card Purchase
    • Select Visa Purchase
    • Click “Submit”

  • Keep your contact information current: Ensure the contact information we have for you is up-to-date in the event we need to contact you.
    • To update your contact information, log in to eBranch
    • Click Settings at the very top of the screen
    • • Under My Information in the drop-down menu – click Change Email Address, Change Primary Address, or Change Phone Number and follow the instructions

  • Take note of our Fraud Prevention services: Our 24/7 Fraud Prevention Service enables us to detect unusual activity on your Visa credit or debit (CU-Extra®, X-treme or ATM) card. If it detects suspicious transactions, a specialist from Fraud Prevention Services will contact you.

  • Managing your personal information: Protect yourself and minimize your risk. By managing your personal information wisely, cautiously, and with an awareness of the issue, you can help guard against identity theft.

  • Sign up for affordable identity theft protection: To help you keep your identity safe and secure, we offer options for comprehensive, affordable identity protection starting at just $3.95 a month.

  • Let us know if you will be traveling: Because CCU is diligently on the lookout for suspicious activity, there’s a chance we might decline an out-of-town transaction that is not normal activity for you. It’s how we keep you safe from fraud, which is number one on our priority list. By letting us know in advance that you’ll be traveling, our free service will help give you reassurance that your card services won’t be disrupted while you’re away.

  • Be an educated consumer: The best way to protect yourself against fraud and scams is to be an educated consumer. Visit our Security Resources area for more information.

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