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Stay Protected from Fraud

Posted in Security
Updated December 13, 2019 8:01 PM
NL Security 300x200 11 19

Helping our members keep their personal information safe will always be one of our top priorities. As a result, we share information frequently about scams and other relevant security issues. Recently, there has been an increase in text message/phone scams affecting CCU and other financial institutions across the country. We’ve highlighted the details below. 

What’s happening:
Using “spoofed” text messages and/or phone calls (a masked number made to look like a familiar or trustworthy number) that appear to be coming from a legitimate financial institution, fraudsters ask members about a fraudulent card purchase, then ask the member to confirm the 3-digit code on the back of their card. After the card information is verified, the member is asked to enter a series of numbers into his or her phone to confirm and process the dispute. This series of numbers actually forwards the member’s phone number directly to the fraudster so he or she begins receiving the member’s calls.

What you need to know:

 We would never call and ask you:
  •  For your personal information
  •  For your PIN
  •  For the 3-digit security code on the back of your credit or debit card
  •  To enter any numbers or other information into your phone


What to do:
If you receive a call or text from someone who says they are with CCU and asks for this information, hang up and call us at (800) 677-8506. If you ever feel that you may have been a victim of this or any other scam, call us so we can block your card.

Don’t fall victim to fraudsters! Help protect yourself and keep up-to-date on all the latest scams here.