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Online Technical Support

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If you've got questions about supported browsers, clearing cookies and cache, pop-up blockers, time out error, or other online related issues, then you've come to right place. We've designed this page to help answer your questions and if you don't see answer here, email or give us a call. One of our representatives will be happy to assist you.

    To find answers to your questions click on the topic section(s) below:

    CCU Supported Browsers and Operating Systems:
    Keeping your computer and mobile devices up-to-date helps protect you from security threats and also ensures you have the best possible experience when using our website, online banking, and our mobile banking app. Check here to see if your browser and operating system is up-to-date.

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    Clearing Cookies and Cache/Temporary Internet Files:
    It is important that you clear old cookies and cache/temporary Internet files periodically from the browser for online banking and Bill Pay to work properly. The instructions below will help you through the process of clearing old cookies and cache/temporary Internet files from your browser.

    For instructions specific to your browser, click on the browser below that you are currently using:

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    Downloading to Financial Software:
    Below are support links with helpful information provided directly by the finance software provider:

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    Importing to Quicken:
    • Log into your account and select the history that you wish to export
    • Scroll to the bottom of the screen and download the format you would like to use
    • A screen will appear asking for the account you want to export the history of and the date range
    • A screen will appear asking if you would like to open or save the file to your computer, select SAVE and name your file
    • Open Quicken
    • Select File and Import
    • Select the file that you just saved
    • Click Import

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    Do you have questions that aren't on this list? We'd love to hear from you! Just send us an email or give us a call.