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Online Technical Support

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If you've got questions about supported browsers, clearing cookies and cache, pop-up blockers, time out error, or other online related issues, then you've come to right place. We've designed this page to help answer your questions and if you don't see answer here, email or give us a call. One of our representatives will be happy to assist you.

    To find answers to your questions click on the topic section(s) below:

    CCU Supported Browsers and Operating Systems

    Clearing Cookies and Cache

    Downloading to Financial Software

    Importing to Quicken®

    Pop-up Blockers

    CCU Supported Browsers and Operating Systems:
    Keeping your computer and mobile devices up-to-date helps protect you from security threats and also ensures you have the best possible experience when using our website, eBranch, and mobile banking app. Check here to see if your browser and operating system is up-to-date.

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    Clearing Cookies and Cache/Temporary Internet Files:
    It is important that you clear old cookies and cache/temporary Internet files periodically from the browser for eBranch and Bill Pay to work properly. The instructions below will help you through the process of clearing old cookies and cache/temporary Internet files from your browser.

    For instructions specific to your browser, click on the browser below that you are currently using:

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    Downloading to Financial Software:
    Below are support links with helpful information provided directly by the finance software provider:

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    Importing to Quicken:
    • Log into your account and select the history that you wish to export
    • Scroll to the bottom of the screen and download the format you would like to use
    • A screen will appear asking for the account you want to export the history of and the date range
    • A screen will appear asking if you would like to open or save the file to your computer, select SAVE and name your file
    • Open Quicken
    • Select File and Import
    • Select the file that you just saved
    • Click Import

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    Pop-up Blockers:
    Within eBranch, the Bill Pay and Check Reorder services open in a new window called a Pop-up Window. If you have enabled a Pop-up Blocker, the Credit Union's URL address will need to be added to "allow pop-up from this site." Below you will find some basic instructions for different Pop-up Blocker services. Please keep in mind if you have installed any browser toolbars, such as Google or Yahoo, you will need to add the Credit Union's URL address to the "allow pop-up from this site" option as well as your general browser, such as Internet Explorer, Firefox, etc.
    • Internet Explorer Browsers: Microsoft's popup blocker built in to Internet Explorer
      • Click on TOOLS, INTERNET OPTIONS, PRIVACY tab, SETTINGS & key in within the address of website to allow
      • Click CLOSE and then click OK
      • If you are using this popup blocker and the page is blocked, many times it will indicate that the site has been blocked below the address bar (the place you type the Web address). If you click on the block notification, you can then choose the option to allow pop-ups from this site.
    • Microsoft Edge
      • The pop up blocker is turned on by default after installing Windows 10
      • The prompt to allow or block a site from pop-ups appears at the bottom of the screen in a dialog box across the bottom of the Microsoft Edge window. You can choose to either allow the pop up just once or to always allow them for the site.
      • Please note: The process of adding sites to the allowed popup list in Microsoft Edge is straight forward, unless the prompt disappears before you have a chance to respond. There is no dedicated settings panel just yet for simply dealing with the sites you allow to serve pop-ups or to add sites manually. Hopefully, this type of tool will be part of Microsoft Edge in the future.
    • Firefox
      • Click the Firefox menu (three lines) in the upper corner and then Options, Content, Exceptions (to the right of block pop-up windows)
      • Add the site and click Allow and click Close and then OK once more after the window closes and is back to your Web features box.
    • Safari for Mac OS X 
      • Click on Safari in the upper left
      • Click on Preferences
      • Click Security
      • Make sure "Block pop-up windows" is not checked 
    • Safari - for iPhone and iPad
      • Go into Settings
      • Click on Safari, and turn off “Block Pop-ups”
      • Now when you click on Bill Pay within eBranch, you will be told that “This site is attempting to open a pop-up window” and be given the option to “Block” or “Allow".
    • Chrome
      • Click the menu icon in the upper right
      • Click Settings
      • Scroll to the bottom of the page and click Show Advance Settings
      • Under Privacy, click Content Settings
      • Under Pop-ups, Manage Exceptions, add the site and set behavior to Allow

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    Do you have questions that aren't on this list? We'd love to hear from you! Just send us an email or give us a call.