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Mail Delays and What To Expect

Posted in
Updated March 04, 2021 2:02 PM
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Communications that you may be expecting from CCU through the mail (like statements and notices) may take longer than usual to arrive due to the continued impact of COVID-19 on postal services. Delays may also impact anything you are mailing to CCU, such as loan payments or other documents. 

Don’t worry – we’re still here to help ensure you have access to your accounts and your information! With 24/7 account access through online and mobile banking, the following are options available to you: 

•  Go paperless 
•  Pay bills 
•  Set up automatic transfers 
•  Turn on account notifications 
For information on other services available to you, visit


Why Your Feedback Matters

Posted in
Updated March 03, 2021 9:00 PM
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We're always looking for ways to improve to ensure you receive exceptional service. Maintaining your loyalty and trust is very important to us. Through our "Voice of the Member" survey program, we're able to receive valuable feedback from our members and implement changes as a result. 

In 2020, we received 12,592 survey responses from our members. More importantly, we reviewed every single response received. As a result of your feedback, several service and process improvements – including team trainings to enhance member experiences and digital banking enhancements – were implemented. 

Your feedback helps us grow. If you receive a survey, please consider completing it. If you have not had the opportunity to share your feedback or would like to tell us more, we encourage you to let us know about your experience.